Cancellation Policy and Rental Agreement

Reservation Cancellation Policy

If a traveler books at least 14 days before the check-in date, they have 24 hours to cancel their reservation without penalty. After the initial 24 hours has passed they are subject to the following cancellation policy: Travelers who cancel at least 30 days before check-in will get back 100% of the amount they've paid. If they cancel between 14 and 30 days before check-in, they'll get back 50%. Otherwise, they won't get a refund.

Other Rental Agreement Policies

Our homes may not be suitable for families with children. We leave it to the parents’ and guardians’ discretion. There are interior and exterior stairs and decks, fireplace/woodstoves in the living rooms, firepits outdoors, there may be hot tubs or a natural water hazard. Guardians should be diligent with their children and infants. Guests agree to indemnify and save the Owner harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the premises and adjoining property by the Renter, his/her party or their invitees, from known or unknown danger or hazard attributed to the Owners.

CHECK IN IS 4pm or later. CHECK OUT IS 11am or earlier.

- All of our properties are non smoking properties. Smoking is not allowed inside or within 15 feet of the house. Evidence of cigarette smoking-$200 charge. 

• Kitz Condo is pet and animal free. In our other 5 houses, we allow up to 2 dogs, for a fee. A nonrefundable dog fee applies per stay (plus tax where applicable) will be charged to the guest's account. The dog fee does not cover any damages to the rental property. 
• Your dog may not be left unattended. A valid phone number should be listed on your reservation, in case of emergency. Management reserves the right to require the removal from the premises of any dog that is creating a nuisance.
• Dogs must be on a leash at all times when outside the house. 
• Guests are responsible for picking up after their dog in and around the neighborhood at all times.
• Dog owners are financially responsible for property damage and injuries to owners, management, employees, guests or third parties. Dogs are not permitted on the furniture or beds.
• Proper medical certification specifying that all vaccinations are up to date must be available upon request.

- The primary renter must be age 25 or older. We do waive this requirement on occasion. Contact us for request. 

- A refundable security deposit is required when renting any of our homes. This is to cover damage as well as violations of this rental agreement. An inventory and damage report is taken upon the completion of each rental period. Damage includes, and is not limited to, wear and tear beyond normal usage, such as damage to walls, fixtures, glass, decks, landscaping, carpets, structures, lost, damaged, or destroyed linens, electronic components, games, and appliances.

- Please respect the neighbors’ property and privacy. Quiet time is from 10pm to 8am.

- At our beach town houses, guests are required to rinse off sandy feet and beach items and shake sand from towels and clothing before entering the house. No beach towels in the house, please, unless taken directly to the laundry room for washing.

- Kitz Condo has no security cameras. At our other houses, there will be 1-3 outdoor security video cameras on each property, positioned to view the driveways or edge of yard. There are no other cameras, interior or exterior, on the property. There are absolutely no cameras, noise level monitors, or other surveillance of the hot tubs, hot tub areas, back yards, home interiors, game rooms, or windows.

- As long as you have e-signed the rental agreement, and completed the form for the security deposit hold, Driving directions and key code will be sent to you at least 2 days prior to your arrival. Check-in time is 4:00 p.m. or later. Check-out time is no later than 11:00 a.m.. 

- Neighbors: Tenant agrees to respect the rights and privacy requirements of our neighbors. No loud music or parties are allowed on these premises. The use of fireworks are strictly prohibited on premises and will result in forfeiture of security/damage deposit. Be considerate with cars and noise coming and going at early or late hours. If you are disruptive of others you may be evicted without a refund. 

- All reservations are subject to the set cancellation policy. 

- We are not liable for failures of any equipment, systems, or appliances, as major repair problems cannot be foreseen. In the event of a failure notify us immediately as we may be able to get it fixed/replaced quickly. 

- No inflatable tubs inside the house or game room.

- Renter and all members of his/her party agree to indemnify and save the Owner harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the premises and adjoining property by the Renter, his/her party or their invitees, from known or unknown danger or hazard attributed to the Owners. 

- The maximum number of people that can occupy the home is posted on the website and in the homes. No exceptions. No daytime visitors allowed. Only the guests included in the reservation may occupy the property. The properties and homes are not to be used as a meeting place for outside guests, parties or reunions.

Violation of this agreement will be the cause for immediate eviction and/or loss of 100% of the security/damage deposit. If the Tenant or any member of his party violates any of the terms of this agreement, Owner may terminate this lease with no refund and enter the premises to remove the tenant, his party and their belongings according to the Vacation Rental Act. 

By completing this rental agreement, RENTER CERTIFIES that he/she is a responsible adult over age 25 (unless age has been waived) and will be one of the occupants. This document serves as the rental agreement under the laws of WA, between Renter & Sandra Gesang.

I, the renter, have read, understand, and agree to the rental terms & regulations as stated above. During this rental, I am solely responsible for all damages and for adherence to this rental agreement.

Privacy Policy

Privacy Statement

Effective Date: September 2019

This Privacy Statement applies to www.sunandsnownorthwest.com owned and operated by Goshen Property Management LLC. This Privacy Statement describes how we collect and use the information, which may include personal data, you provide to us during the booking process.

Data Collection

The types of personal data that we collect include:

· Your first name, last name, email address, phone number, and home address;

· Credit card details (type of card, credit card number, name on card, expiration date, and security code);

· Guest stay data, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities, or any other services used);

· Data you provide regarding your contact preferences and interest in promotional offers;

You may always choose what personal data (if any) you want to provide to us. However, if you choose not to provide certain details, some of your transactions with us may be impacted.

Data We Collect Automatically

When using our website, we also collect information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system,browsing history, and type of data viewed.

Processing Purposes

We use your personal data for the following purposes:

· A. Reservations: We use your personal data to complete and administer your reservation.

· B. Customer Service: We use your personal data to provide customer service.

· C. Guest Reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other travelers to pick the accommodations that suits them best. If you submit a guest review, your review may be published on our website.

· D. Guest Communications: There may be other times when we contact you by email, mail, phone, or texting, depending on the contact data you share with us. There could be several reasons for this:

a. We may need to respond to and handle requests you've made.
b. If you haven't finalized a reservation online, we may email you a reminder to continue with your reservation. We believe this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or filling in all the reservation details from scratch.
c. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe this additional service is useful to you and to us, as we will be able to improve our website based on your feedback.

· E. Security, Fraud Detection, and Prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisers.

· F. Legal and Compliance: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s), or to comply with lawful requests from law enforcement insofar as it is required by law.

Legal Bases

· In view of purposes A and B, we rely on the performance of a contract: The use of your data may be necessary to perform the contract that you have with us. For example, if you use our services to make a reservation, we will use your data to carry out our obligation to complete and administer that reservation under the contract that we have with you.

· In view of purposes C - F, we rely on its legitimate interests: We use your data for our legitimate interests, such as providing you with the best appropriate content for the website, emails, and newsletters to improve and promote our products, services, and the content on our website, as well as for administrative, fraud detection, and legal purposes. When using personal data to serve our legitimate interests, we will always balance your rights and interests in the protection of your information against our rights and interests.

· In respect of purpose F, we also rely, where applicable, on our obligation to comply with applicable law.

If needed in accordance with applicable law, we will ask for your consent. You can withdraw your consent anytime by contacting us at any of the addresses at the end of this Privacy Statement.

If you want to object to the processing set out under C-D and there's no opt-out mechanism available to you directly (e.g. in your account settings), to the extent applicable, please contact sandy@sunandsnownorthwest.com .

Data Retention

We will retain your information, which may include personal data, for as long as we deem it necessary to provide services to you, comply with applicable laws, resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, contact us using the contact details included below.

Your Choices and Rights

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

· You can ask us for a copy of the personal data we hold about you;

· You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;

· In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data; and

· In certain situations, you can also ask us to send the personal data you've given us to a third party.

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data, subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate, and current. Be sure to inform us as soon as possible regarding any changes to or inaccuracies in your personal data by contacting sandy@sunandsnownorthwest.com. We will handle your request in accordance with the applicable law.

Questions or Complaints

If you have questions or concerns about our processing of your personal data, or if you want to exercise any of the rights you have under this notice, you are welcome to contact us at sandy@sunandsnownorthwest.com. You may also contact your local data protection authority with questions and complaints.

Changes to the Notice

Just as our business changes constantly, this Privacy Statement may also change from time to time. If you want to see changes made to this Privacy Statement from time to time, we invite you to access this Privacy Statement to see the changes.